humanize. validate. elevate.

Kenneth Selin (say'leen)
B.A. (Psychology), B.A. (Spanish), B.Admin.,
B.Comm. (Honours), B.A. (Italian) 
magna cum laude
Address  Education  University Language Courses
Award  Extracurricular Activities  Computer Skills
Office Automation Skills  Communication Abilities
Interpersonal Skills  Analytical Abilities  Job History
Other Jobs  Hobbies  Athletics  IT Seminars Attended
Volunteer Positions  K+  Primary/High School Music  Catholic

Scarborough Village Residence
221-3306 Kingston Road
Toronto, ON  M1M 1P8
ken@eh-ok.ca

University Education

in the top 5% of the university population

Carleton University
- Certificate for Teaching English as a Second
_______Language (1996 - )

University of Ottawa
- B.Ed. Francophone Programme (1995 - 1996)
- B.A. (Psychology), B.A. (Spanish), B.Adm.,
_B.Comm. (Honours), B.A. (Italian) magna cum laude

Cité collégiale
- Software Troubleshooting Certificate, 1993

Control Data Institute
- Office Automation Diploma, 1988

University Language Courses
- Italian (degree), Spanish (degree), and German
_______(advanced). 

_______(Spanish, El Instituto de Cultura hispanica,
________Madrid, Spain, Summers '75, '76)

- Portuguese, Arabic, Hebrew, Mandarin, Latin, and
_______Greek (classical).

Modern Language Award
The Embassy of Italy Award
for the highest standing in Italian, 1995

University Extracurricular Activities
- member of the fencing club
- accredited ACUC scuba diver member of
_______the scuba club
- resource person for Foreign Student Advisor
_______and international students
- Council of Undergraduate Studies student
_______representative: 2-year term
- member of a number of modern language
_______clubs: Spanish, German, Chinese,
_______and Korean

Computer Skills
- Certificat de Spécialiste en dépannage de logiciels
_(Software Trouble-shooting Specialist Certificate),
_1993, Cité collégiale
- Algonquin College Workshops: nternet, Ventura
_Desktop Publishing, Harvard Graphics, AccPac
_(1991-1994)
- worked in Lotus Notes, DOS, NOS, Banyan Vines,
_OS/2, Macintosh, and Windows 3.x/95/98/ME/XP
- familiar with: MS Mail, Shark Mail, SmallTalk,
_Lotus Organizer,Corel Office, MS Office, Lotus
_Suite, Corel Web.Graphics Suite, Microsoft Front
_Page, DreamWeaver, ...
- University computer courses:
_Structured Fortran, APL, and Unix

Office Automation Skills
- Office Automation Specialist, 1988, Control
_______Data Institute
- maintaining an electronic mail log
- dicta typing, taking shorthand, drafting
_______correspondence, and recording
_______minutes
- processing travel/expense forms, organizing
_______conference calls, making hotel and
_______travel arrangements, maintaining
_______office equipment
- filing, faxing, metering mail, using courier
_______services, ordering office supplies,
_______moving work stations

Communication Abilities
- awarded the Christopher Leadership public speaking pin
- bilingual editorial/copy writing, bilingual proofreading, and
_______multilingual translation
- university "A" grade in Greek (classical), Latin, Mandarin,
_______Arabic, Portuguese, and French grammar
- did the Public Service Alliance of Canada Union Steward 
                 Course, March 1985

              Note: single-handedly got the union on  
                         Parliament Hill in 1984 with PSAC  
                         union organizer, Yolande Viau.

- publication of my letters to the editor in top high-tech 
  magazines in Canada and the USA

Interpersonal Skills
- high tolerance for ambiguity and uncertainty while
_______working well alone with minimum supervision
- an obliging team member with a good sense of
_______humour and a positive attitude

Analytical Ability
- can do archival work, research, and critical syncretic
_______analysis of findings as well as develop processes
- can apply the general accounting principles to resident
_______and non-resident tax returns

Job History
author of  http://www.eh-ok.ca and
http://www.speedwriting-shop.com (March 2007-2008)

cable modem and Internet connectivity troubleshooter
at the Road Runner National Help Desk, later trained
for Time Warner Business Class National Help Desk
at Convergys (January 2006 - July 2006)

data entry, Elections Canada (January 2006)

bilingual phone interviewer and shopping mall
intercept interviewer for the marketing research
firm, GPC Research (January 2002 – November 2005)

part-time bilingual telemarketer selling extended
warranties, VAC Services (September 2001 -
July 2003)
part-time French phone interviewer, NBA Com-
munications (September - October 2001)

part-time bilingual telemarketer at the National
Arts Gallery, Artsmarketing Services Inc. (August –
September 2001) and at the National Art Centre
(Senior Sales Representative level) (January –
June 1998)

author of  http://www.k-x-4u.com (February 2001)

bilingual Presario technical support specialist,
Compaq Call Centre (January - February 2001)

bilingual information officer, Elections Canada
Call Centre (October - November 2000)

resource person, executive secretary, word
processor: worked in 20+ Government Depart-
ments on 70+ temp assignments with 15 temp
agencies and the Public Service Commission
as well as the Ottawa Catholic School Board
(1988 -2000)

bilingual customer service agent, dealt expertly
with irate customers, logged calls using "Re-
medy", solved billing problems using "Sub-
scriber", offered suggestions on improving
service, Bell Sympatico High Speed Edition
Service (September 1999 – February 2000)

among the first 16 bilingual tech sales agents
to sell the Bell Sympatico High Speed Edition
(DSL) Service, (A “top-performing” salesman.)
(Initially trained as a Sympatico Internet Help
Desk Agent.) (November 1998 - September 1999)

database manager and admin. assistant for
Toronto conference, Medical Research Coun-
cil of Canada (October 1998)

bilingual radio/tv program-summarizer, Bow-
dens Media Monitoring Ltd. (April – June 1998)

database builder: created an Excel 200+ record
database, Canadian Biotechnology Strategy
Task Force, Industry Canada (February 1998)

bilingual information officer, Postal Strike Con-
tingencies Services, Inquiries Canada (Fall 1997)

event organizer and minutes recorder for a 20-
person federal-provincial teleconference, Sex-
ually Transmitted Diseases Section, Health
Canada (Fall 1997)

project resource person for the Industrial En-
gineering Receptacle Analysis Project, Canada
Post (Summer 1997)

part-time telephone agent, third-party verifica-
tion for Bell Canada, IBM-ISM (1995 - 1996)

seasonal CR-4 verification clerk, processed non-
resident income tax forms using the taxation oper-
ation manual (TOM), International Taxation Office
(January – June, 1992 - 1994)

first editor of Ph.D. business articles, Canadian
Federation of Deans of Management and Admin-
istrative Studies (Winter 1990)

car salesman, Mont Bleu Ford, Hull, Quebec
(November - December 1987)

archivist (reduced archival duplication in all 4
vaults), Senate Committee research assistant
(indexed the Senate Speaker's rulings from
1900 till 1984), messenger, Page, and Chief
Page, Senate of Canada (1975 - 1984)

receptionist, security guard, barman, and office
boy - part-time, University of Ottawa (1972 - 1981)

farm hand, picked cucumbers for the Van 
Esbroeks, Hensall, ON (August 1977)

special assistant to Richard Beatty, Special
Human Resources Programs Officer, and pro-
gram coordinator of the National CIDA Trainee
Orientation/Reception Program, Canadian In-
ternational Development Agency, (CIDA)
(Summers 1974 - 1976)

guardsman, did boot-camp (General Military
Training) at Petawawa, Governor General's
Foot Guards' Drill Corps (Summer 1973)

boilermaker helper, in Falconbridge, ON
for Catalytic Enterprises, Sarnia (August - 
September 1972)

usher, weekend janitor, Odeon movie theatre,
North Bay, ON, (June 1971 - June 1972)

Hobbies
- doing linguistic research into flash learning
- learning Unix, C, Java, JavaScript, HTML, and XML
- writing letters to editors-in-chief of high-tech magazines
- following high-tech developments in the PC and Internet sectors

Athletics
- enjoy running, swimming, cycling, and light weight training
- took kayak course given by Algonquin College, Ottawa, Summer 1993

Volunteer Positions
- campaigned door-to-door for my liberal MP
_and classmate, Mauril Bélanger, Elections 97

- founding member of the Sandy Hill Com-
_munity Economic Development Group
_(1993 - 1995)

- PC World Online Advisory Council member (1997 - )

- founding member and membership co-or-
_dinator of TOMUG, The Ottawa Microsoft
_User Group (1995 - 1996)

H.U.G.O. Helpful User Group of Ottawa PC club (1994 - 1999)
- Webmaster
- publicity agent
- program director
- Web site designer
- sole news bulletin designer, 
  author, and publisher of "H.U.G.O. News"

Re-engineered H.U.G.O. by ...
- creating a promotional kit

- designing a membership feedback 
  questionnaire

K+ Internet Entrepreneur
- created
- www.k-x-4u.com, 2001-2007
- www.speedwriting-shop.com, 2007-2008

- developed the K+ info Web-kits
- promoted the K+ Web-resume Hosting Service
- worked on the K+ Steno-course, the K+ Steno-game, and the K+ Steno-kit

K+ Professional Services (1995 - )
- edit resumes
- create Web sites
- offer personalized PC-Net training

École secondaire Algonquin
(Grade 13), North Bay, ON
- provided records to be played in the cafeteria at lunch time
- had my poetry column in "La Bébite", ("The Bug"), the
  student paper
- did an exposition (with Michelle) of French-Canadian farm
  implements on bails of hay
- usher, weekend janitor, Odeon movie theatre, North Bay,
  ON, September 1971 - June 1972

Music
- 4 years of piano (1963 - 1967)
- 1 year of violin (1990 - 1991)