Date: May
13th 2001
InfoWorld.com
SUBJECT: 2
serve or NOT 2 serve
"What can you
do when your team
wants to collaborate with partners--
but others in
the organization
fear the consequences?"
The
question in my view
applies to old economy business organizations
who still
don't quite get the
Net, the need for transparency, and
openness.
And by that I mean they tend to be in my view "politicalized"
business
entities where there has been a history of divisional competition
which
left the organization fractured/divided.
On
the other hand, I believe,
the dot.coms run by those 30 years old
and younger
do NOT buy into the
"traditional political" mental set of
the old
economy businesses and
are -- in my view -- by their very
nature
"open",
"transparent", "nimble",
and "speed-oriented".
For
them, I feel, their view
is "it's not about connection, it's about
collaboration"
(one marketing ad)
and "collaborate or die" (another
marketing ad).
They
instinctively understand
that "collabortion" increases "legitimacy"
and also
leads to fewer bad
decisions and, as a result, translates into
greater "to
market" deployment
speed. Clearly, they know it is all about
"SPEED".
Theoretically, there is
reason to believe OUTSIDE COLLABORATION
is an
antidote to incestuous
organizational dynamics, acts as an "early
warning
system" when the market
goes bad, and "intellectually anchors"
the
organization and allows it to
use the outside collaborators as a
kind of
"focus group" to
"initially" try things out.
At
the same time, it is a
justification for a business to have recourse
to "free
agency" and
"outsourcing" which in turn creates an environment
that
facilitates greater
"effective engagement" with the customer as its
focus instead
of secrecy.
For
that to be possible, I
strongly believe, employees have to handsomely
paid and
appreciated which they
are in the dot-coms, but NOT in the old
economy where
there is an
accumulation of silent employee grievances
that
can sabotage
the implementation
of a new "outside focus", that of
collaboration.
I
would suggest that the
solution for old economy businesses would be to
"ramp up" the
salaries in order
to speed the adoption of the this new
approach
of PARTNERING WITH THOSE ON THE OUTSIDE who work with the business
to achieve
synergy and
better-then-expected respone to changing market
conditions.
To
the "improved salaries" has
to BE added the creation of a non-threatening
work
environment so that everyone
can freely contribute to the business
while esuring
their own
marketability.
I
would liken the speed of an
old economy business to that of a turtle and
its situation
to that of stagnant
waters that fomented graft".
The
FAST SPEED of the new
economy does away with that in my view and
ensures that
DEPARTMENTAL
VECTORS only intensify the overall vector of
the company
so everyone
is pulling in the
same direction WITH FORCE.
Consequently,
I surmise, in
the new economy businesses there is NO
"INHERENT" opposition
nor
resistence, but rather AN ITCHING to get
things MOVING FAST.
Now,
let's answer the question
posed at the outset: resistence to
collaboration
would have to be
itemized and overcome.
That
might mean compulsory
early retirement for the dissenters for the work
culture today
is NO LONGER a
COMPETITIVE one, but a collaborative one:
the
goal is NOT
TO WIN, but TO SERVE.
This
NEW collaborative
APPROACH will even allow competitors to collaborate
on projects
of "mutual benefit".
Folks,
we're all in this boat
TOGETHER (so they say) - HOPEFULLY.
Ken
K+ President
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